Terms of Service – Marmalade MV

Effective Date: 01/01/2025

Welcome to Marmalade MV! By accessing or using our website and purchasing clothing items from us, you ("Cardholder," "you," or "your") agree to be bound by the terms and conditions set forth below. Please read these Terms of Service carefully before proceeding with any transactions.

1. Corporate Information

Merchant Name: Marmalade MV

Permanent Address: M. Tide, 4B, Maldives

Email: marmalademv@gmail.com

Telephone: +960 7999990

Customer service is provided via email only. Please contact us at marmalademv@gmail.com.

2. Goods Offered

We offer a wide range of clothing items. Each product is described fully, including size, color, material, and price.

3. Transaction Currency

All transactions are carried out in Maldivian Rufiyaa (MVR).

4. Merchant Country

Marmalade MV is registered, operates, and fulfills orders from the Maldives.

5. Delivery Policy

Standard delivery time is 1 day within the Maldives. If there are any special delivery conditions, these will be noted on the product page.

6. Out of Stock Policy

If payment has been made and an item is found to be out of stock, you will automatically receive the product once new stock arrives. If you prefer, you may contact us for alternative arrangements.

7. Return and Refund Policy

You may request a refund within 30 days of receiving your order. Please contact marmalademv@gmail.com with your order details to initiate a refund. Returned items must be unworn and in their original condition.

8. Import/Export/Customs

There are currently no special import/export legal restrictions or custom duties applicable to your purchase within the Maldives. For international orders (if available), any applicable duties or restrictions will be communicated at checkout.

9. Privacy and Data Protection

We collect limited personal information: your phone number, delivery address, and email address for transaction and support purposes. Payment is processed exclusively through the Bank of Maldives (BML) payment gateway. Marmalade MV does not collect or store any payment card information. For details about how your personal information is used, please see our Privacy Policy.

10. Payment Security

All payment transactions are securely handled via BML’s payment gateway. Marmalade MV does not collect or store your card details and takes no responsibility for any unauthorized access to cardholder information, which remains the responsibility of the payment gateway provider.

11. Records & Policies

We recommend you retain copies of your transaction records and these Terms of Service for future reference.

12. Purchase Terms

Before checkout, you will be shown the total transaction amount and order summary. You must read and accept these Terms of Service before completing your purchase. No orders will be accepted via email or phone.

13. Acceptance of Terms

You must affirmatively accept these Terms of Service, Privacy Policy, and all related policies via our checkout process in order to complete any transaction.